Network Support and Preventative Maintenance
Desktop Support (including IT Helpdesk Support) will be available 8.30 AM to 5:00 PM EST during NSSI working days.
Client calls will be logged into the NSSI Case Management System, which will provide an urgency classification, and assigned to an engineer. When an onsite visit is requested, our trained dispatcher will make every effort to schedule an appointment within one hour of the initial request. While resolution times depend on a number of factors including complexity, the availability of the client, access to external resources such as software fixes, and the existence of a solution, best efforts will be made to resolve problems or find workarounds, depending on urgency and the number of people affected.